Full-Time Customer Care Supervisor

Founded in 1956, the Jacuzzi Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 8 successful locations launched nationwide in under 4 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers, and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.

We are seeking a dedicated Customer Care Supervisor who is passionate about providing exceptional service and fostering a positive team environment. Join us as we continue to drive excellence in customer satisfaction and operational efficiency.

Responsibilities

• Oversee daily operations of the customer care team.
• Train, mentor, and develop customer care representatives.
• Monitor team performance and provide constructive feedback.
• Monitor the quality of customer calls.
• Address and resolve customer concerns.
• Accountable for achieving Key Performance Indicators (KPIs).
• Oversee and manage the call queue.
• Collaborate with other departments.

Requirements

• Proven experience in customer service management or supervisory role.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze performance metrics and develop strategies for improvement.
• High attention to detail and problem-solving skills.
• Construction or home improvement experience (preferred).

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Vision insurance
• 401(k) with matching program
• Paid vacation and holidays

Full-time Monday - Friday (2nd shift / 11:00 am -8:00 pm AZ Time). Must be open to working Saturdays.

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