Full-Time Customer Care - Tier 1
Unbounce is hiring a remote Full-Time Customer Care - Tier 1. The career level for this job opening is Entry Level and is accepting USA, Canada based applicants remotely. Read complete job description before applying.
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We’re looking for committed team players who prioritize seamless customer experiences. In this role, you’ll provide support across multiple channels, always tailored to individual customer needs and company goals. Whether you're enhancing satisfaction or driving product adoption through our freemium and direct sales avenues, your focus will be on both customer and business success.
As an adaptable and proactive team member, you’ll help foster ongoing engagement with the Insightly CRM platform, ensuring smooth experiences at every touchpoint.
What you'll be doing:
- Customer Support Excellence Deliver responsive, empathetic support across multiple channels to help customers get the most out of the Insightly CRM platform. Troubleshoot a variety of technical issues, simplify complex topics, and guide users toward effective solutions that drive satisfaction and long-term adoption.
- Technical Proficiency & Tool Familiarity Apply your strong technical troubleshooting skills and comfort with cloud-based tools to solve problems efficiently. Use ticket-based support systems and Google Apps for Business to manage workflow and track interactions. Confidently operate in both Mac and Windows environments.
- Continuous Improvement and Teamwork Contribute to shared team documentation and knowledge bases to support consistency and growth. Participate in peer coaching and collaboration to strengthen team capabilities and customer outcomes. Stay curious and open to learning new technologies, tools, and processes that enhance your effectiveness and productivity.
- Performance and Accountability Own your performance, meet or exceed key metrics, and take initiative to solve problems before they escalate. Stay flexible and adaptable in a fast-paced, evolving environment, ready to jump in wherever customers need you most.
A little about you:
You're a tech-loving problem solver with a passion for helping others. You’ve worked in a customer support role before, maybe even in a high-growth or startup environment, and you know how to thrive when things move fast.