Full-Time Customer Engagement Specialist
Synagie Inc. is hiring a remote Full-Time Customer Engagement Specialist. The career level for this job opening is Entry Level and is accepting Makati City, Philippines based applicants remotely. Read complete job description before applying.
This job was posted 1 month ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
Synagie Inc.
Job Title
Customer Engagement Specialist
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Makati City, Philippines
Share
Job Details
As a Customer Engagement Specialist, you will serve as the primary relationship manager for the brand’s online store/s. Your core mission is to create a delightful consumer environment, driving loyalty and repeat purchases by ensuring every interaction is positive and seamless.
Equipped with enthusiasm and product expertise, you will guide consumers through the entire sales journey, from initial product inquiry to post-purchase feedback.
Key Responsibilities
Specifically, you will:
Equipped with enthusiasm and product expertise, you will guide consumers through the entire sales journey, from initial product inquiry to post-purchase feedback.
Key Responsibilities
Specifically, you will:
- Handle Customer Queries: Professionally and effectively manage all customer communications across all eCommerce platforms, including chat, reviews, email, calls, and social media comments.
- AI Tools/App Management: Adaptation of AI tools for all customer communications and ticketing systems. Systematically diagnose and report related to AI tool functionality, data input/output errors, system integration, and general user interface challenges. Share feedback related to AI replies, FAQ/Knowledge base for consistency and alignment of the brand voice.
- Coordinate Resolution: Successfully liaise with internal teams and external partners to ensure timely, efficient, and effective resolution for every customer query.
- Develop Solutions: Strategically formulate clear, comprehensive, and appropriate resolutions that are both effective for the customer and efficient for the business.
- Cultivate Conversion and Loyalty: Establish and strengthen customer relationships through proactive pre-sales support, conversion initiatives, and courteous post-sales follow-ups.
- Drive Improvement: Participate in continuous learning programs and training sessions to stay current on the latest industry trends and customer service best practices.
- Support Operations: Perform other duties as assigned by management to support business goals.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Engagement Specialist at Synagie Inc. is
28th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Makati City, Philippines
] applicants. .
Related Jobs You May Like
Customer Success Executive
Addison, Texas
1 day ago
Business Transformation
C-Level Relationship Building
Customer Success Management
ServiceNow
Full-Time
Experienced
Pet Boarding/Grooming/Training/Walking - Work From Home
secunderabad, India
1 day ago
Animal Care
Dog Walking
Pet Boarding
Petsfolio
Full-Time
Entry Level
MONTH $1800 - $4800
Senior Group Manager - Operations - Utilities
Cape Town, South Africa
1 day ago
Change Management
Coaching
Commercial Acumen
WNS Global Services
Full-Time
Senior Manager
Dispatch Specialist I
Charlotte, NC
1 day ago
Communication Skills
Customer Service
Dispatching
Brightspeed
Full-Time
Entry Level
Client Success Manager
Worldwide
1 day ago
Analytical Skills
Client Relationship Management
Communication Skills
Resultant
Full-Time
Manager
Customer Support Representative
Europe, UK, IE
2 days ago
Customer Support
Problem Solving
Technical Assistance
Baymard Institute
Full-Time
Experienced
Technical Account Manager
King of Prussia, PA
2 days ago
Account Management
Communication Skills
Customer Service
Enviri Corporation
Full-Time
Experienced
Strategic Account Coordinator - Direct Mail
Chicago, IL
2 days ago
Account Management
Client Communication
Direct Mail
RR Donnelley
Full-Time
Experienced
YEAR $55100 - $82700
Principal Customer Success Executive (French Speaking)
Montreal, Canada
3 days ago
Account Management
Consulting
Customer Success
ServiceNow
Full-Time
Experienced
Customer Success Manager
Singapore, Singapore
3 days ago
Communication Skills
Customer Success
Problem-solving
Momentus Technologies
Full-Time
Experienced
Customer Success Manager
Manila, Philippines
3 days ago
Client Communication
Customer Relationship Management
Digital Marketing
Insidea
Full-Time
Experienced
Client Services Specialist I
Remote, NY
3 days ago
Client Service
Customer Service
Environmental Science
SGS
Full-Time
Entry Level
HOUR $24 - $27