Full-Time Customer Experience Advisor
Qualtrics is hiring a remote Full-Time Customer Experience Advisor. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
Qualtrics
Job Title
Posted
Career Level
Career Level
Locations Accepted
Salary
Share
Job Details
Customer Experience Advisor
Why We Have This Role
Crucial role in delivering program consulting services to Qualtrics customers, empowering them to develop and execute world-class CX Programs.
Lead with a strategic roadmap, collaborating closely with clients to align on program vision, design journeys, and measurement strategies.
Guide clients through organizational change, driving continuous insights and helping them realize tangible business outcomes.
Responsible for delivery of program consulting services to Qualtrics customers to help them design and run a world-class CX Program.
Lead with a strategic roadmap to define program direction, work with clients to drive strategic executive alignment and design programs, journeys, and measurement strategy.
Help clients drive organizational change and address the common CX challenge of realizing value.
How You’ll Find Success
- Strategic Leadership: Lead engagements from program vision to ongoing value realization, driving transformational change and continuous improvement.
- Customer Experience Expertise: Utilize extensive CX design and delivery experience to serve as a trusted advisor, translating customer needs into actionable business requirements.
- Collaborative Engagement: Foster collaborative relationships with key stakeholders and program leaders, enabling successful program deployment and ongoing success.
- Analytical Proficiency: Apply strong analytical skills to derive compelling insights and recommendations tailored for executives, management, and front-line teams.
- Influential Communication: Effectively communicate strategic concepts and best practices through written, analytical, and verbal channels, evangelizing key concepts and driving alignment.
How You’ll Grow
- Professional Development: Opportunity to further develop expertise in CX design, delivery, and consulting.
- Leadership Development: Lead strategic sessions, present to senior leadership teams, and create strategic deliverables.
- Industry Recognition: Contribute to consulting, thought leadership, and academic articles.
Things You’ll Do
- Strategic Guidance: Provide post-sale consulting support to guide clients.
- Program Management: Manage engagements from program vision to organizational change.
- Stakeholder Engagement: Foster collaborative relationships with key stakeholders.
- Insightful Analysis: Guide the analysis of data to create compelling insights and recommendations.
- Strategic Content Development: Develop strategic content for consulting, thought leadership, and academic articles.
What We’re Looking For
- CX Expertise: 8-12 years of CX design and delivery experience
- Educational Background: Advanced degree preferred, Bachelor's required.
- Methodological Knowledge: Strong understanding of research methodology, survey design, and data analysis.
- Communication Skills: Exceptional written, analytical, and verbal communication skills, experience presenting to senior leadership teams.