Full-Time Customer Experience Coordinator

• Resolve Guest Queries: Handle complex client inquiries with speed, empathy, and professionalism—ensuring each guest receives a world-class experience
• Coordinate Operational Teams: Plan and optimize daily task schedules for field associates based on task location, priority, and client needs
• Cross-Functional Liaison: Collaborate with internal teams (Tech, Ops, Customer Care) and external partners to troubleshoot, escalate, and resolve issues efficiently
• Ensure Operational Excellence: Monitor the quality of services provided across properties and help implement solutions to improve the client journey
• Maintain Stakeholder Relationships: Build and maintain strong communication lines with both internal departments and external vendors or service providers
• Drive Process Improvements: Identify root causes of recurring issues and contribute to streamlining internal processes for a smoother client experience

• 3+ years of experience in customer service (BPO experience), operations coordination, back-office support,
• Experience in previous Team leader or Supervisor roles where they have to take escalations and customer compensation decisions
• Experience in route planning or task scheduling is a strong plus
• Strong communication skills—both written and verbal
• Comfortable using digital tools and systems (CRM, task management software, etc.)
• Excellent organizational and multitasking skills with attention to detail
• A proactive, solution-oriented mindset with the ability to stay calm under pressure
• Flexibility to work on weekends as needed based on business priorities

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