Full-Time Customer Experience Executive

Join our dynamic team as a Customer Experience Executive! At Babble, we are looking for passionate individuals to be our customer's most trusted advisor for cloud-based technologies.

What will you be doing?

The Customer Experience Executive is responsible for the reactive customer experience within their dedicated accounts, overseeing and improving the customer journey.

Main Accountabilities:

• Champion opportunities to consistently improve the brand experience.
• Drive customer retention, reduce churn, and increase customer satisfaction.
• Understand each requirement in full and gather real-time feedback from customers.
• Target CSAT levels within the customer base above 4.
• Utilize communication mediums and CRM tools to ensure a smooth customer experience.
• Proactively manage accounts and build relationships with the day-to-day contact at the customer.
• Be an internal advocate for the customer to enhance both the customer experience and Babble’s offerings.

Person Specification:

• Ability to prioritize, organize, and pay attention to detail.
• Strong written and verbal communication skills.
• Ability to build and maintain relationships.
• Customer-focused.
• Ability to work individually and as part of a team.

What else looks good for this role:

• Positive Attitude
• Willing and excited to learn
• Minimum 2 years’ experience required in a customer service role

Your location will be home based, and you will require a stable internet connection.

What is the last date for applying to the job?

Which countries are accepted for this remote job?