Full-Time Customer Experience Officer
Alex Staff Agency is hiring a remote Full-Time Customer Experience Officer. The career level for this job opening is Experienced and is accepting Germany, Estonia, Georgia, Spain, Cyprus based applicants remotely. Read complete job description before applying.
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Alex Staff Agency
Job Title
Customer Experience Officer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Germany, Estonia, Georgia, Spain, Cyprus
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Job Details
A company specializing in providing technology and liquidity to the financial sector is in search of a Customer Experience Officer. If you’re passionate about delivering outstanding customer experiences and want to help shape a high-quality product in the financial sector, we’d love to hear from you!
Your tasks:
- Manage and improve end-to-end customer journeys
- Ensure seamless and user-friendly experience across all platforms
- Identify and resolve UX issues through audits and daily reports
- Align cross-functional teams around customer needs
- Use feedback and analytics to improve products and strategy
- Advocate for customers in strategic decision-making
- Track and report key satisfaction metrics (CSAT, NPS)
- Collaborate with IT on UI/UX enhancements and client-requested features
Requirements:
- 5+ years of experience in designing and improving the customer journey
- 5+ years of experience in customer journey design and optimization within Fintech/Banking
- Proven track record of driving improvements in customer journey, customer satisfaction (CSAT), and customer engagement metrics
- Willingness to work in the GMT+4 time zone (±1 hour)
- Proven track record in advocating for customers and developing programs to increase their satisfaction
- Experience in coordinating and managing complex projects involving multiple departments
- Proficiency with Salesforce for managing customer information
Benefits:
- Paid holiday
- Paid sick leave with medical certificate
- Gifts from the company for good performance (devices, trainings, certifications)
- Annual performance Salary review
- New challenges and non-trivial tasks
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Experience Officer at Alex Staff Agency is
13th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Germany, Estonia, Georgia, Spain, Cyprus
] applicants. .
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