Full-Time Customer Experience Representative
Alt is hiring a remote Full-Time Customer Experience Representative. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
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Alt
Job Title
Customer Experience Representative
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
USA
Salary
YEAR $65000 - $78000
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Job Details
Alt is seeking a passionate Customer Experience Representative with a deep understanding of the hobby. You will deliver exceptional customer service to Alt's users, using your knowledge to address inquiries effectively. Identify trends, spot areas for improvement, and act as an internal advocate, working with Product, Engineering, and Operations teams.
Key Responsibilities:
- Engage with collectors through chat, email, and phone support.
- Handle complex account questions and resolve issues with empathy and care.
- Document interactions and escalate issues as necessary.
- Collaborate with cross-functional teams to enhance service quality and user satisfaction.
- Gather customer feedback to identify trends and suggest improvements.
What You Bring:
- Alt Expertise: Familiarity with Alt's platform is a requirement.
- Industry Knowledge: Active collector in the sports and collectibles industry
- Experience: 1-2+ years of professional experience
- Communication Skills: Strong written and verbal communication skills.
- Technical Skills: Proficiency in using customer service software and ticketing systems, with experience in Intercom.
- Empathy: A passion for helping others.
- Adaptability: Ability to multitask and manage time effectively.
- Availability: This is a fully remote position with standard working hours between 9 AM - 6 PM PST
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Experience Representative at Alt is
25th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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