Full-Time Customer Experience Representative

Solace is a healthcare advocacy marketplace connecting patients and families to experts. As a Customer Experience Representative, you'll support clients via phone, email, and chat. You'll gather feedback, troubleshoot issues, and implement solutions, focusing on creating a world-class experience. You'll work with new clients to make their initial experiences positive and use feedback to improve Solace for everyone.

Responsibilities:

• Learn Solace systems, tools, and technology.
• Provide exceptional customer service.
• Gather and track feedback for platform improvement.
• Build relationships with clients and advocates.
• Take action on feedback, report issues, and offer solutions.
• Resolve client inquiries via phone, email, and chat.

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