Full-Time Customer Experience Representative I
Blue Stream Fiber is hiring a remote Full-Time Customer Experience Representative I. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
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Blue Stream Fiber
Job Title
Customer Experience Representative I
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
USA
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Job Details
The CX Rep I handles basic customer inquiries and support requests, providing first-level support and ensuring a positive customer experience.
Key Responsibilities:
- Handle inbound customer calls and emails, providing basic support and information.
- Resolve customer inquiries related to billing, account changes, and issues promptly and accurately.
- Document customer interactions and update customer records in the system.
- Maintain a high level of professionalism and customer service.
- Participate in training sessions to stay updated on company products and services.
- Successfully upsell products or services to existing customers
- Escalate unresolved or complex issues as necessary.
- Meet or exceed key performance indicators (KPIs).
- Performs other duties as assigned.
Skills, Knowledge & Expertise:
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Basic computer proficiency and familiarity with CRM systems and Microsoft Office.
- Two years of related experience in a call center environment preferred.
- Minimum internet speed of 30 mbps download and 10 mbps upload.
- Ability to participate in 2 weeks of Virtual Training
- Ability to handle multiple tasks and work in a fast-paced environment.
- Strong problem-solving skills and attention to details.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Experience Representative I at Blue Stream Fiber is
13th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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