Full-Time Customer Onboarding Specialist

Our Mission and Opportunity

Early education is a key factor in childhood outcomes, critical for working families, and has a lasting social and economic impact. Brightwheel's vision is to enable high-quality early education for every child, by providing teachers with more time with students, engaging parents, and supporting small businesses within the $175 billion early education market.

Our Team

We are a fully remote team, with employees across the US. Our team is passionate, talented, and customer-focused.

Who You Are

Brightwheel is seeking a highly motivated individual to support and train customers during brightwheel implementation at childcare centers. This requires strong communication and customer service skills.

Strong communication and customer service skills are needed. You will need to motivate customers, handle objections effectively, and showcase platform value.

This role needs a highly organized individual with strong prioritization skills, capable of managing a large customer portfolio.

Proven experience in a fast-paced customer onboarding, customer success, or sales environment is desired.

Comfort with ambitious goals, managing challenging interactions, and providing technical training is essential.

What You'll Do

• Assist customers in learning and adopting the Brightwheel product.
• Manage a portfolio of 100+ accounts through the 4-12 week onboarding process.
• Prioritize accounts for strategic, timely implementation.
• Engage with and resolve customer concerns, showcasing Brightwheel's value.
• Identify, investigate, and resolve technical or usage issues.
• Serve as the expert on Brightwheel's platform for customers and internal teams.
• Collaborate with sales and support teams for a smooth customer experience.
• Participate in ongoing training to develop product and onboarding skills.

Qualifications, Skills, & Abilities

• 2+ years of customer success, sales, or account management experience.
• Proven track record in onboarding new customers (preferred).
• High-volume workflow management and task prioritization skills.
• Ability to create urgency and motivate customers.
• Comfort with addressing customer objections and resolving roadblocks.
• Excellent collaboration with internal stakeholders.
• Strong prioritization and time management skills.
• Exceptional phone and written communication skills.
• Bilingual (Spanish) is a plus.
• Exceptional attention to detail.
• Patience and empathy in teaching and handling customer situations.
• Comfort with ambiguity and a fast-paced environment.
• Proficient in remote communication technologies (Slack, Google Suite, Zoom).
• Proficient in CRM tools (Salesforce preferred).

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