Full-Time Customer Onboarding Specialist

• Serve as the primary onboarding contact, collaborating with customers to understand their specific needs and objectives.
• Manage multiple onboardings guiding customers through the Super Dispatch onboarding process, providing clear instructions, ensuring customer progression and internal tracking.
• Lead the configuring of the platform, implementing the appropriate integrations, and getting users and/or companies utilizing the system.
• Conduct training sessions to educate customers on our platform's features and functionality.
• Reinforce the utilization of the Super Dispatch solution using best practices and standards whenever possible.
• Ensure timely and successful onboarding by proactively addressing any challenges or issues with an emphasis on time to value.
• Collaborate with internal stakeholders, including product managers and support teams, to deliver solutions that meet customer needs.
• Drive change and support change management in customer behaviors to onboard customers to the platform quickly
• Be an ambassador for the Super Dispatch company and product and convey confidence in our offering and the expected outcomes.

• Proven experience in a customer-facing role, preferably in customer onboarding, implementation, project management, or customer experience.
• Exceptional communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
• Excellent problem-solving and analytical skills, with the ability to assess customer needs and provide effective solutions.
• Familiarity with software implementation processes and project management methodologies and tools.
• Experience working in Salesforce is desirable.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Be adaptable and willing to experiment/learn as we develop new products and processes.

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