Full-Time Customer Operations Associate

• Resolve customer inquiries primarily via email, with occasional phone support
• Maintain professionalism and deliver excellent quality service while building positive customer relationships
• Collaborate with consumers and merchants to gather and evaluate information to resolve escalated loan processing issues
• Participate in ongoing training to expand your skills and responsibilities
• Identify trends and areas for improvement such as customer experience, process quality, or product features
• Support ad-hoc projects and the incubation of new products and features
• Manage schedules, emails, and chat channels independently to ensure productivity and strong quality scores

• Willingness to support operations during evenings, weekends, and public holidays
• Strong written and verbal communication skills
• Ability to deliver high-quality work independently in a fast-paced, virtual environment
• Previous experience in customer support (phone, email, chat) is a plus
• Proactive problem-solving skills and sound judgment
• Strong organizational skills with attention to detail
• Collaborative mindset and eagerness to learn from cross-functional partners
• Ability to manage multiple priorities with strong follow-through
• Familiarity with Mac (iOS) and Google Workspace tools is a plus

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