Full-Time Customer Operations Executive

We are looking for a Customer Operations Executive to join our Customer Operations team, providing a solid understanding of our business.

The successful candidate will specialize in delivering customer support, including analytics and data management & processing, with the aim of delivering exceptional customer services to our NHS hospital customers.

Responsibilities:

• Customer Service & Support: Provide exceptional customer service and support to our NHS customers. Respond to and prioritize customer issues via various communication channels.
• Effective management of the customer helpdesk, prioritizing the customer experience.
• Provide customer support for our core application, the AdviseInc Platform, and supporting modules.
• Train customers on the AdviseInc Platform.
• Data Quality & Management: Carry out weekly data quality checks for our core applications. Work with customers to improve data quality.
• Administration of 3rd party operations apps.
• Support the Insights and Engineering team with data analytics.
• Be proactive in making improvements for smooth business operation.
• Support Directors and other teams with ad hoc requests.

Skills and Experience:

• Demonstrable experience in a similar customer support/service role.
• Degree desirable but not essential, ideally in a healthcare / science background.
• Excellent customer service and relationship management skills.
• Proficient in Excel (Google Sheets).
• Technical, detail-oriented, and enjoys handling data.
• Excellent written and verbal communication skills.
• Strong collaboration skills.
• Genuine interest in NHS/health and saving the NHS money.

Personal Qualities:

• Helpful, proactive, good listener, problem solver.
• Personable, positive, and enthusiastic.
• Acts with integrity and honesty.
• Flexible and able to multitask.
• Willing to learn and take on feedback.
• Thrives on working at pace and delivers high-quality work.
• Curious and inquisitive.
• Self-starter and able to work independently.

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