Full-Time Customer Operations Executive

We are looking for a Customer Operations Executive to join our Customer Operations team.

The successful candidate will specialize in delivering customer support, including analytics and data management & processing, with the aim of delivering exceptional customer services to our NHS hospital customers.

Responsibilities:

• Provide exceptional customer service and support to our NHS customers.
• Respond to, prioritize and effectively triage customer issues and requests.
• Effective management of the customer helpdesk.
• Provide customer support for the AdviseInc Platform.
• Train our customers on the AdviseInc Platform.
• Carry out weekly data quality and management/processing checks.
• Work with customers to improve the quality of the data.
• Administration of 3rd party operations apps e.g. Helpdesk, CRM.
• Support the Insights and Engineering team with data analytics/data sets.
• Monitor for problems, owning and taking immediate action, and escalating when required.
• Support Directors and other teams with ad hoc admin requests and other business projects.

Skills and Experience:

• Demonstrable experience in a similar customer support/service role.
• Excellent customer service and relationship management skills.
• Proficient in using Excel (Google Sheets).
• Technical, detail-oriented, comfortable - and enjoys - handling data.
• Excellent written and verbal communication skills.
• Strong collaboration skills.

Personal Qualities:

• Love working with customers.
• Personable, positive and enthusiastic.
• Flexible and happy to turn your hand to anything.
• Able to multitask and prioritize.
• Willing to learn and take on feedback.
• Thrive on working at pace and you value and deliver high quality work.
• Curious and inquisitive.
• Self starter and able to work independently.

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