Full-Time Customer Operations (Support Agent)

Félix is a chat-based platform that enables Latinos in the US to send money home.

By joining Felix you will be part of the most innovative company in the cross-border payment industry.

As a member of our team, you will have the unique opportunity to make your mark on the core of our operations.

You will be in direct contact with our users and be responsible for performing cross-border transactions, providing support.

Additionally, you will generate analysis, reports, and insights regarding our operations and the customer experience.

Finally, your proposals will directly impact the technology and the operations.

To be successful in this role, you must be dynamic, autonomous, collaborative, and curious.

• Provide excellent support via chat to our end-users and partners
• Answer customer queries regarding our service, onboarding, and online transactions
• Research and resolve client inquiries verbally and in writing
• Ensure accurate ticketing and documentation for each customer
• Liaising with other departments within Felix to resolve complex customer inquiries
• Collect insights from the frontline and convert them into actionable insights
• Own relationships with customers

• Education: Recent graduate from any Business Major
• Fluent in English (oral & written)
• Have basic knowledge or experience in the remittance industry and customer support roles
• Experience with G Suite products
• Open to working on weekends
• Good communication skills
• Friendly and outgoing personality
• Able to adapt to a fast-paced environment

• Competitive salary
• IMSS
• Infonavit
• Udemy
• Medical insurance
• Year-end bonus (aguinaldo)
• Remote work environment
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer

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