Full-Time Customer Relationship Specialist

New Client Onboarding: Guide new clients through onboarding, providing a warm welcome, explaining products/services, and assisting platform understanding.

Client Assistance: Be the primary point of contact, addressing questions, concerns, and inquiries via phone and email, offering guidance on platform usage.

Problem Resolution: Identify and resolve client issues, collaborating with internal teams for accurate and prompt resolutions.

Relationship Building: Develop strong, lasting client relationships, understanding individual needs for personalized support.

Client Education: Offer insights and resources to help clients make informed decisions, sharing updates, new features, and best practices.

Client Feedback: Act as a feedback conduit between clients and internal teams, conveying insights for service improvement.

Record Keeping: Maintain accurate client records and interactions in the CRM system.

Requirements:

• Exceptional communication skills (written and verbal).
• Strong interpersonal skills for building rapport.
• Problem-solving ability and a proactive approach.
• Patience and empathy in handling client inquiries and issues.
• Organizational skills to manage multiple clients and tasks.
• Proficiency in office productivity software.
• Previous experience in a client-facing role or customer service is preferred.
• Bachelor's Degree or equivalent is required.

Required Skills:

• Excellent written communication (accurate grammar and punctuation).
• Ability to read and respond to client emails (following business email etiquette).
• Excellent verbal communication (fluent English, neutral accent).
• Analytical and cognitive skills.
• Attention to detail.
• Minimum 30 wpm typing speed with phone conversation proficiency.

What is the last date for applying to the job?

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