Full-Time Customer Retention Agent

What are we looking for?

Skills Required: 

• French C1 Level is a must
• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict resolution abilities.
• Empathy and active listening skills to understand customer concerns.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and time-management skills.
• Experience: Previous experience in customer service, sales, or retention roles is preferred.

What will you do?

• Customer Engagement: Regularly reach out to existing customers via phone, email, or chat to check on their satisfaction levels, address concerns, and gather feedback.
• Retention Strategy Execution: Implement strategies to increase customer loyalty, improve retention rates, and decrease churn.
• Issue Resolution: Act as a point of contact for customers experiencing problems, ensuring issues are resolved quickly and efficiently to maintain satisfaction.
• Product/Service Knowledge: Stay up-to-date on all products, services, and company policies to effectively address customer inquiries and provide relevant solutions.
• Upselling & Cross-Selling: Identify opportunities for upselling or cross-selling additional products or services that may enhance the customer experience.
• Documentation: Maintain accurate records of customer interactions, feedback, and resolutions in CRM systems to track progress and customer history.

Join the awesome team and enjoy these benefits & perks:

• Work from home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA