Full-Time Customer Retention Specialist

At Trupanion, we're seeking a Customer Retention Specialist to engage with customers during critical moments.

Responsibilities:

• Deepen customer relationships through empathetic interactions.
• Investigate concerns and provide thoughtful support via phone and email.
• Re-educate pet parents on the value of Trupanion coverage.
• Navigate objections and ensure customers feel valued.
• Work full-time (8-hour shifts, 5 days a week), including weekends.

Note: Attendance is mandatory during the first seven weeks of training (Monday - Friday, 8:00 AM - 5:00 PM Pacific Time).

Requirements:

• 3 years of experience in customer retention or account management in a call center.
• Proven success in retaining customers and handling sensitive topics.
• Strong written and verbal communication skills.
• Proficiency in CRM systems and technical troubleshooting.
• Must have a reliable hard-wired internet connection.

Compensation: $23/hour, plus monthly bonuses and Restricted Stock Units.

Benefits: Full medical, dental, and vision benefits, paid time off, sabbatical, pet-friendly environment, and free pet health insurance.

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