Full-Time Customer Retention Specialist

• Actively listen and investigate concerns.
• Take thoughtful actions to provide support.
• Reeducate pet parents on the long-term value of coverage.
• Skillfully navigate objections and sensitive situations.

• Educate and support customers requesting to cancel their policy.
• Manage high call volumes while balancing empathy and productivity.
• De-escalate challenging situations.
• Educate pet parents on the lifetime value of coverage.
• Build authentic connections by tailoring your communication style.
• Navigate multiple systems to deliver seamless member experience.
• Document customer interactions in the CRM system.

• 3 years in customer retention, account management, or similar role.
• 1+ years in a customer service role.
• Proven track record of retaining customers.
• Ability to de-escalate difficult situations.
• Strong written and verbal communication skills.
• Proficient in using CRM Systems.

What is the last date for applying to the job?

Which countries are accepted for this remote job?