Full-Time Customer Service Agent

Start right away. Working from home.

Looking for a varied remote agent role within an innovative global business? Able to speak French fluently? Then we’re looking for you!

Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of French for the position of Customer Service Agent.

Your duties and responsibilities:

• Be responsible for the care of our French-speaking customers, resolving issues, answering questions, and listening to their feedback.
• Work under the direction of a team leader to deliver results in lead generation and customer service.
• Serve small and large companies based on complexity and service level.
• Qualify leads and deliver excellent customer service through different means of communication.
• Communicating with a range of customers – answering questions and generating leads
• E-mailing the leads and escalations to clients and processing refunds and returns in their ecommerce systems.

Your skills and these great rewards belong together:

• Excellent spelling and grammar of the French language at least C1 level.
• Strong interpersonal skills and a passion for consistently providing great customer experience.
• Customer-centric approach: you turn toward customers with empathy and understanding of their problems.
• Great listening skills: you can turn customers' feedback into product improvement suggestions.
• Adaptability: you are open to learning new things and are comfortable with being in an environment where a lot of experimenting takes place.
• Eagerness to develop: you're receptive to constructive feedback and you are keen to advance your skills.
• More than 300 keystrokes per minute, touch typing with a precision of at least 95%
• Able to multi-task very well

Minimum Requirements:

• Access to a home workspace with a fast internet connection
• Very flexible regarding working hours
• Available for at least a year.
• College-level thinking

What is the last date for applying to the job?

Which countries are accepted for this remote job?