Full-Time Customer Service Agent

• Pay: $41,600/year, or $20/hour. 40 hours paid weekly.
• Bonus: Quarterly performance bonuses up to 10%.
• Insurance: Premium group health insurance (post probation), 80% employer covered
• Retirement: Company-matched private retirement plan after one year.
• Additional Perks: Two paid breaks and a paid lunch hour daily, gym memberships after three months, full-time schedules with a four on, three off rotation.

• Assist customers in our Online Sportsbook & Casino via live chat, email, and phone.
• Provide quality customer experiences lending to our ambitious growth plans in Canada.

• Customer-centric, outgoing, and empathetic.
• Thrive in fast-paced environments
• Excellent written and oral English skills.
• Proficient in Microsoft Office and basic math.
• Previous knowledge of customer ticketing systems is an asset.
• French is an asset but not required.

• 24/7 operation with dedicated overnight team positions.
• Weekend and evening availability required.
• 3 consecutive days off per week.

• First weeks of paid training on-site.
• Hybrid working model, in office approx. once per week.
• Must live within commuting distance of Montreal’s South Shore.
• Start Date: April 22nd, with onsite interviews week of March 17th.

About Us:
Sports Interaction, based on Montreal’s South Shore, is Canada’s oldest sportsbook. Partnered with Entain, we offer growth opportunities within Canada and globally.

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