Full-Time Customer Service Agent
SIXT is hiring a remote Full-Time Customer Service Agent. The career level for this job opening is Entry Level and is accepting Lisbon, Portugal based applicants remotely. Read complete job description before applying.
SIXT
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WE ARE GROWING FURTHER and we are looking for YOU!
Would you like to ensure that Harry and Megan can take all of their furniture to their first flat together, without anything getting broken? Or give Family Smith a memorable holiday experience when they are traveling with their children for the first time? Or help Ms. Meyers get to her business meeting on time? Join our international service & sales team, and help us provide a premium service to our Dutch customers as Customer Service Agent (m/f/d) – so that they will keep coming back to us.
Have you already had the opportunity to gain experience in a call center environment? Perfect, then get started right away. You get started with a 3-week, paid induction period during which you will learn everything you need to succeed in customer service with us. Sounds interesting? We are looking forward to your application!
YOUR ROLE AT SIXT
You are the first point of contact for our customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices. You assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problem.
You always have a sympathetic ear, and you advise our customers over the phone and via email
We are big on team spirit – that’s why you’ll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty.
YOUR SKILLS MATTER
- Language: You are fluent in Dutch and English (written & spoken), have an understandable and clear way to express yourself. Knowledge of French is highly appreciated.
- Experience: You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner. You already have some experience in customer service, working in a call center or BPO environment.
- Soft skills: You are an organizational and communicative talent, able to cope with a heavy workload, and highly dependable.
- Team spirit: You like to work in international teams and appreciate the exchange with colleagues.
- Tools: You are practiced in using MS-Office programs – especially Outlook, Word, and Excel.