Full-Time Customer Service Agent (Non-Voice)

As a Customer Service Agent, you will be the first point of contact for users, responding to customer queries and providing support about the client’s products. You will help maintain a positive brand presence by moderating and responding to reviews, inquiries, and other user-generated content.

Here’s What You Will Do:

• Actively monitor and engage with customer reviews and queries across different platforms.
• Respond to potential customers via chat, email, direct messages, and app store review sections.
• Identify trends or issues within customer communications.
• Moderate reviews and comments, ensuring content adheres to brand guidelines and policies.
• Analyze user feedback to make informed decisions.
• Work closely with the client to ensure their app communities are safe.
• Maintain regular communication with your manager.
• Addresses public and private customer care issues across social

Here’s What You Will Need:

• A High School Diploma or equivalent
• A personal PC/laptop with a working webcam
• Must be fluent in English both written and oral
• General knowledge and interest in various social media platforms
• A good working home environment with a stable internet connection
• Customer Service skills with the experience of working in a non-voice account
• Experience as a content moderator / engaging in all social media platforms is a plus!
• The ability to work an 8-hour shift, on a rotating schedule, and be flexible to work on weekends.

What is the last date for applying to the job?

Which countries are accepted for this remote job?