Full-Time Customer Service Agent (Non-Voice)

Summary of the Role

As a Customer Service Agent, you will be the first point of contact for users across many platforms, responding to customer queries and providing support about the client’s products. You will help maintain a positive brand presence by moderating and responding to reviews, inquiries, and other user-generated content.

Here’s What You Will Do:

• Actively monitor and engage with customer reviews and queries across different platforms, providing clear and helpful responses about the client’s products.
• Respond to potential customers via chat, email, direct messages, and app store review sections.
• Quickly identify trends or issues within customer communications.
• Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies.
• Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner.
• Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines.
• Maintain regular communication with your manager to address questions, resolve issues, and provide updates.
• Addresses public and private customer care issues across social media.

Here’s What You Will Need:

• A High School Diploma or equivalent
• A personal PC/laptop with a working webcam
• Must be fluent in English both written and oral
• General knowledge and interest in various social media platforms
• A good working home environment with a stable internet connection
• Customer Service skills with the experience of working in a non-voice account
• Experience as a content moderator / engaging in all social media platforms is a plus!
• The ability to work an 8-hour shift, on a rotating schedule, and be flexible to work on weekends.

What is the last date for applying to the job?

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