Full-Time Customer Service Analyst

Join a fantastic international support team of 20 people based in Paris, Algiers, Mexico and Malaysia and support clients in North America and Latam.

Responsibilities:

• Provide top-notch customer support via tickets & live chat.
• Address and resolve customer inquiries, issues, and requests promptly.
• Assist users with platform navigation, feature explanations, and technical questions.
• Collaborate with technical teams to escalate and resolve issues, keeping users updated.
• Propose workarounds for customer platform bugs.
• Assist with user onboarding and verification.

Qualifications:

• Fluent in English (other languages welcome).
• Strong written and verbal communication skills in English.
• Minimum 2 years' experience as a customer support specialist.
• Recent experience in a client-facing role.
• Strong problem-solving and analytical skills.
• Experience in a multicultural environment.
• Ability to multitask and work under pressure.
• Customer-centric and business-oriented mindset.
• Team spirit, autonomy, and adaptability.
• Proficiency with IT tools, including Excel.
• Knowledge of the e-commerce environment is a plus.

What is the last date for applying to the job?

Which countries are accepted for this remote job?