Full-Time Customer Service and Sales Representative

Ready to disrupt industries and work day and night to build the next big thing? Do you have a strong understanding of providing customer support through phone, email, chat, social media, and digital platform interactions? Do you see every interaction as a sales opportunity?

We are a dynamic e-commerce company currently looking for experienced Customer Service Agents to join our talented Customer Service Team working remotely from Manila - anywhere within the Philippines. You will work on our three leading brands within the Home & Living category and be involved in transforming our online webshops into industry leaders in the US, Australia, UK, and European markets.

An ideal candidate can turn a customer inquiry into a sales opportunity—we sell furniture online. 40% of our communication is LiveChat, 30% Emails, and 30% of our interactions are over the phone.

What you will do daily:

• Conduct stellar communication with customers via email, telephone, or LiveChat.
• Turn a conversation into a positive experience and support customers to buy (LiveChat, Email or Phone).
• Assist website visitors through a Live Chat app.
• Handle and timely respond to customer inquiries.
• Turn possible unfavorable situations into positive ones by listening, demonstrating compassion and expertise, and resolving the issue to benefit both the client and the company.
• Boost client satisfaction and our brand’s Trustpilot rating.
• Work closely with the logistics team to ensure timely delivery to customers.
• Assist in tracking shipped parcels and notifying customers on request.
• Follow up on inquiries and delayed payments.
• Report any issues to your supervisor or the relevant department.
• Ensure a smoother shopping experience for customers by guiding them through the shopping process.

To be successful in this position, you should have:

• Fluency in English and confidence in using your language skills over the phone and in emails.
• Experience in customer service-related positions (bonus points for sales experience), enthusiasm, and ambition to take it to the next level.
• High level of energy and enthusiasm, positive mindset, and hands-on approach.
• Availability to work in 3 shifts: early morning, daytime, night shift.
• Proactivity and prioritization: get things done attitude, ready to jump in and help, based on priority and urgency.
• Great soft skills, especially communication, patience, and empathy.
• Resilience: coping well with pressure, open to receiving and adapting to feedback.
• Multitasking: adapting to different situations in a limited amount of time.
• Accountability: ability to work with little or no supervision.
• Ability to learn fast, adjust and apply new knowledge, follow and execute defined processes and procedures.
• Elaborate computer skills to comfortably navigate across different systems while speaking to customers.

What is the last date for applying to the job?

Which countries are accepted for this remote job?