Full-Time Customer Service Assistant

About Rightangled

Rightangled is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service.

Role Overview

We are looking for a dedicated and motivated Customer Service Assistant to join our ever growing team. The ideal candidate will have strong communication and problem-solving skills, a high attention to detail, and prior experience in customer service, preferably within the pharmaceutical or healthcare field.

The role will be responsible for providing friendly and professional support to customers, handling product inquiries, order management, and resolving any issues to ensure a positive customer experience.

Key Responsibilities

• Provide prompt, friendly, and professional assistance to customers regarding product inquiries, order status, and general support
• Process customer orders and returns, ensuring a smooth experience from order to delivery
• Address and resolve customer complaints and concerns effectively
• Maintain up-to-date knowledge of our products, services, and policies to assist customers accurately and confidently
• Work closely with sales, logistics, and other departments to coordinate customer orders and resolve any issues quickly
• Ensure all customer interactions comply with company policies and regulatory standards specific to the pharmaceutical industry
• Actively contribute to improving customer satisfaction and retention by delivering exceptional service and support

Requirements

• Experience in customer service, preferably in a pharmaceutical, healthcare, or MedTech environment, is a plus
• Excellent verbal and written communication skills for effective interaction with customers and team members
• Strong problem-solving skills to address customer concerns promptly and effectively
• Basic understanding of pharmaceutical products or willingness to learn about the company’s offerings and industry standards
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
• Strong organisational skills to manage multiple inquiries and maintain accurate records
• Proficiency in English and French language

Nice to have: proficiency in Arabic

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