Full-Time Customer Service Coordinator

FAN EXPO HQ is the largest pop-culture event producer in the world. As a Customer Service Coordinator, you’ll be the hero making sure our fans have next-level experiences. This remote gig lets you work from home, but when the show calls, you’ll be on-site, in the action, making the magic happen at select events throughout the year. Plus, you’ll provide remote support for other epic shows when needed.

Key Responsibilities:

• Deliver outstanding service via email and in-person interactions.
• Be prepared to travel to events.
• Collaborate with Operations and Marketing Departments to resolve customer and ticketing issues.
• Work with the Marketing team and ticket platform provider to improve the fan experience.
• Provide solutions and alternatives within time limits.
• Assist with orders, refunds, upgrades, or exchanges.
• Manage incoming emails and provide information.
• Offer assistance and propose options for accessibility requests.
• Keep accurate records of customer interactions.
• Follow communication procedures, guidelines, and policies.
• Compile reports on customer satisfaction, ticketing, etc.
• Assist with admission ticket builds and Will Call requests.
• Support the RFID badge ordering and fulfillment process.
• Bring new ideas, problem-solve, and support initiatives.
• Continuously contribute to the ongoing improvement of the FAN EXPO experience.
• Other duties as required.

Requirements:

• Proven experience in customer service.
• Strong communication skills.
• Ability to work independently.
• Willingness to travel.
• Proficient in customer service software and relevant tools (e.g., Zendesk, Word, Excel).
• Exceptional problem-solving skills and attention to detail.
• Positive attitude and strong work ethic.
• Located in the United States.

Why work at Informa?

• Benefits: Freedom & flexibility, great community, broader impact, career opportunities, time out, competitive benefits, wellbeing support, recognition for great work, and collaboration with teams around the world.

Salary: $45,000 - $50,000 per annum.

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