Full-Time Customer Service Coordinator

Job Summary

This position will oversee supply chain processes and product delivery by tracking and reviewing invoices, shipment status, and delivery route activity.

Duties/Responsibilities

• Collects, interprets, and analyzes various types of logistics data including availability of product, reliability of transport and delivery, and other data related to product supply chain management, sourcing, and distribution.
• Maintains database(s) of logistics information.
• Tracks product flow from origin to delivery via web-based logistics systems and other appropriate methods of monitoring inventory and shipment vehicles.
• Reviews logistics processes and procedures; identifies, recommends, and implements improvements to maximize delivery efficiency while minimizing costs.
• Reviews and analyzes transportation costs, parts procurement and delivery processes, inventory issues such as back orders, and other fulfillment metrics.
• Uses analytic methods and tools to understand, predict, and/or control logistics operations and processes.
• Communicates with warehouse facilities to evaluate inventory transactions such as receiving, storage, shipping, and inventory integrity.
• Performs other related duties, as assigned.

Required Skills/Abilities:

• Professional communication style
• Knowledge of shipping and distribution channels.
• Excellent analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite or similar software.
• Microsoft Excel experience required

Education and Experience:

• High School Diploma required
• Bachelor’s degree in finance, Supply Chain Management preferred
• Previous experience in logistics field preferred.