Full-Time Customer Service Rep

General Job Duties:

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete paperwork.
• Clean equipment and facility (approximately daily).

Training: Orientation and on-the-job training provided.

Communication Skills:

• Comprehend and provide correct written instructions.
• Communicate verbally with customers and coworkers to process orders (phone & in-person).

Essential Functions/Skills:

• Basic Math Skills: Add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Making Change: Able to make correct monetary change.
• Customer Service Skills: Strong verbal, writing, and telephone skills for taking and processing orders.
• Motor Coordination: Eye-hand coordination for rapid, accurate movements.
• Computer Skills: Entering orders using a computer keyboard or touch screen.

Work Conditions:

• Exposure to varying and sometimes adverse weather conditions (outside tasks).
• Store temperatures range from 36 degrees to 90+ degrees.
• Sudden temperature changes.
• Food odors and cornmeal dust.
• Cramped quarters (including walk-in cooler).
• Hot surfaces/tools (up to 500+ degrees).
• Sharp edges and moving mechanical parts.

Sensing Requirements:

• Talking and hearing on telephone.
• Near and mid-range vision for in-store tasks.
• Depth perception.
• Differentiate between hot and cold surfaces.

Temperaments:

• Directing activities.
• Performing repetitive tasks.
• Working alone and with others.
• Working under stress.
• Meeting quality control standards.
• Dealing with people.
• Analyzing and compiling data.
• Making judgments and decisions.

Physical Demands:

• Standing: Most tasks performed while standing.
• Walking: Short distances.
• Sitting: Paperwork at desk/table.
• Lifting: Up to 50 pounds (ingredients & supplies).
• Carrying: Various items (cans, pizza sauce, trays of dough).
• Pushing/Pulling: Moving trays on dollies.
• Climbing: Occasional stairs/ladders.
• Stooping/Bending: Necessary at certain stations.
• Reaching: Up, down, and forward (including high shelves and low areas).
• Hand Tasks: Continuous use of hands for various tasks (dough shaping, using tools).
• Machines/Tools: Use of pencils, pens, computers, telephones, calculators, TDD equipment, pizza cutter, pizza peel.

Delivery Job Duties (if applicable): Deliver product to customers, deliver flyers, Requires Valid driver's license. Access to insured vehicle.

• Delivery Skills: Navigating to customer locations, adverse terrain.
• Carrying (Delivery): Carrying pizzas, sides, and beverages.
• Driving: Delivering pizzas within a designated area.
• Walking/Climbing (Delivery): Between store and vehicle, customer locations, navigating stairs.

Delivery Work Conditions:

• Exposure to varying weather conditions.
• Sensing (Delivery): Far vision and night vision for driving.

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