Full-Time Customer Service Rep

General Job Duties:

• Operate all equipment.
• Stock ingredients (delivery to storage, work area, walk-in cooler).
• Prepare product.
• Receive and process phone orders.
• Take inventory and complete paperwork.
• Clean equipment and facilities (approximately daily).

Training: Orientation and on-the-job training provided.

Communication: Ability to understand and provide written instructions. Ability to communicate verbally with customers and coworkers to process orders (phone and in person).

Essential Skills:

• Basic math skills (addition, subtraction, multiplication, division, may use calculator).
• Accurate monetary change.
• Strong verbal, writing, and telephone skills for taking and processing orders.
• Eye-hand coordination for precise movements.
• Computer keyboard or touch screen entry of orders.

Work Conditions:

• Exposure to varying, sometimes adverse, weather (trash removal).
• Store temperatures range from 36°F to 90°F+.
• Sudden temperature changes.
• Food odors and cornmeal dust.
• Cramped quarters (walk-in cooler).
• Hot surfaces/tools (up to 500°F+).
• Sharp edges and moving mechanical parts.

Sensing: Talking and hearing on phone. Near and mid-range vision. Depth perception. Ability to differentiate between hot and cold surfaces.

Temperaments: Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data; make judgments and decisions.

Physical Demands:

• Standing: Most tasks.
• Walking: Short distances.
• Sitting: Paperwork at a desk/table.
• Lifting: Ingredient deliveries (up to 50 lbs, 3' x 1.5').
• Carrying: Small items and occasionally heavier items (pizza sauce, trays of pizza dough).
• Pushing: Trays on dollies.
• Climbing: Infrequent stairs or ladders.
• Stooping/bending: At assembly station, front counter, and stocking.
• Crouching/squatting: Occasional stocking and cleaning.
• Reaching: Continuously, up, down, and forward.
• Hand Tasks: Eye-hand coordination essential. Frequent use of one or both hands.
• Machines/Tools: Pencils, computers, phones, calculators, TDD equipment, pizza cutter, pizza peel.

Additional (Driver/Store Management):

• Deliver product to customer.
• Deliver flyers/door hangers.
• Valid driver's license with safe driving record and access to insured vehicle.
• Navigational skills (maps, addresses).
• Navigation in diverse environments (multi-story buildings).
• Carrying (delivery): Pizzas, sides, beverages.
• Driving: Deliveries within designated area.
• Walking/Climbing: Between store and vehicle, to customer's location, potentially multiple flights of stairs.

Work Conditions (delivery): Varying weather conditions, far and night vision for driving.

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