Full-Time Customer Service Rep

General Description: This description applies to all hourly store team members.

Job Duties:

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete paperwork.
• Clean equipment and facilities daily.

Training: Orientation and on-the-job training provided.

Communication: Ability to comprehend and give correct written instructions. Communicate verbally with customers and co-workers to process orders (phone and in-person).

Essential Skills/Functions:

• Basic math skills (addition, subtraction, multiplication, division, use of calculator).
• Make correct monetary change.
• Strong verbal, written, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers for precise movements.
• Enter orders using computer keyboard or touch screen.

Work Conditions:

• Exposure to varying and sometimes adverse weather conditions (trash removal, etc.).
• In-store temperatures range from 36° to 90°+.
• Sudden temperature changes.
• Exposure to food odors and cornmeal dust.
• Cramped quarters (walk-in cooler).
• Hot surfaces/tools (up to 500°+).
• Sharp edges and moving mechanical parts.

Sensing: Talking and hearing on the phone. Near and mid-range vision; Depth perception. Ability to differentiate between hot and cold surfaces.

Temperaments: Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data; make judgments and decisions.

Physical Demands:

• STANDING: Most tasks are performed standing.
• WALKING: Short distances.
• SITTING: Paperwork is done at a desk or table.
• LIFTING: Bulk product deliveries (up to 50 lbs).
• CARRYING: Small and medium-sized items (cans, pizza sauce, trays of dough).
• PUSHING/PULLING: Moving trays on dollies (up to 7.5 lbs of force).
• CLIMBING: Occasionally navigate stairs or climb a ladder.
• STOOPING/BENDING: Necessary at pizza assembly station, front counter, and ingredient stocking.
• CROUCHING/SQUATTING: Occasional stocking and cleaning.
• REACHING: Up, down, and forward; reaching above 72".
• HAND TASKS: Eye-hand coordination is essential. Frequent use of hands for shaping, manipulating pizza peel, rolling cutter, and assembling boxes.

Machines, Tools, Equipment, Work Aids: Pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, pizza peel.

Driver/Store Management Positions (Additional Duties):

• Deliver product to customer doors.
• Deliver flyers and door hangers.
• Requires: Valid driver's license, safe driving record, insured vehicle.
• Essential Skills: Navigation, adverse terrain navigation, carrying product, driving, walking, climbing.
• Work Conditions: Exposure to varying weather conditions.
• Sensing: Far vision, night vision.

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