Full-Time Customer Service Representative - 1st Shift

Starting Salary: $20 / hour

Start Date: February 24th

When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more.

Primary responsibilities include:

• Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back.
• Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
• Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.

What you’ll get

• Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers.
• Experience supportive leadership and a team that has your back to foster a sense of camaraderie.
• Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling – Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Qualifications

• High School degree or equivalent
• Minimum 1 year of exceptional performance in a customer-facing role
• Computer proficiency
• Strong verbal communication skills
• Positive and customer-focused mindset
• Strong listening and problem solving abilities
• Superior interpersonal skills with the ability to navigate through difficult situations
• Ability to multi-task in a fast-paced environment
• Detail-oriented with a strong sense of urgency.

Completion of an assessment as part of the application.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Various 1st Shift Schedules. All shifts will include working 1 weekend day
• Must have ability to work holidays

How to Apply

1. Complete the application on the New Grad job board by submitting your resume and completing the details requested below.
2. Check your inbox for an e-mail with the subject line “Your YUPRO Placement Application: Next Steps,” navigate to the link provided and submit your application according to the e-mail directions.
3. (When applying For Citizens roles ONLY): Once you receive the Next Steps e-mail (refer to Step 2), To help your application stand out, identify yourself as a Year Up Intern/Alum by: A. Selecting “Community Organization” from the “Source Type” in the “Personal Information”

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