Full-Time Customer Service Representative - 2nd Shift

Starting Salary: $20 / hour
Start Date: February 24th

When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more.

Primary responsibilities include:

• Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Calls can be lengthy and occur back-to-back.
• Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
• Receive extensive paid training to handle customer inquiries of increasing complexity.

What you’ll get:

• Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers.
• Experience supportive leadership and a team that has your back to foster a sense of camaraderie.
• Commitment to community – Give back with 4 hours of paid time off annually for volunteering.
• Career opportunities, reward, and upskilling – Many promotional roles are hired from within the team.
• Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Qualifications, Education, Certifications and/or Other Professional Credentials

• High School degree or equivalent
• Minimum 1 year of exceptional performance in a customer-facing role
• Computer proficiency
• Strong verbal communication skills
• Positive and customer-focused mindset
• Strong listening and problem solving abilities
• Superior interpersonal skills
• Ability to multi-task in a fast-paced environment
• Detail-oriented with a strong sense of urgency

How to prepare: Complete the self-guided assessment, including exercises and a video interview question. Find a quiet place to record and be camera-ready.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Various 2nd Shift Schedules
• All shifts will include working 1 weekend day
• Must have ability to work holidays

How to Apply

1. Complete the application
2. Check your inbox for an e-mail
3. Submit your application according to e-mail directions

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