Full-Time Customer Service Representative
Adtalem Global Education is hiring a remote Full-Time Customer Service Representative. The career level for this job opening is Entry Level and is accepting Columbia, MD based applicants remotely. Read complete job description before applying.
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Adtalem Global Education
Job Title
Customer Service Representative
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Columbia, MD
Salary
HOUR $14 - $23
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Job Details
The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries. CSR's will also provide outreach to select students through various outbound initiatives. CSR's are responsible for providing excellent customer service, documentation or communications and appropriate follow up.
Responsibilities
- Provide initial support for customers by steering prospects to the appropriate team for service.
- Respond to customer inquiries through phone, chat, email and possibly SMS.
- Support select reserved students to counsel concerns by way of outlined published offers and/or documented counseling practices.
- Document calls, chats, emails and customer information within Salesforce according to standard operating procedures and for tracking purposes.
- Resolve customer issues at the front line.
- Identify customer concerns and escalate to the appropriate department/representative or to the CSR Supervisor, Enrollment Manager and/or Director
- Provide feedback and suggestions for new strategies for success with respect to effectiveness and efficiency in servicing our customers.
- Assist the CSR Supervisor with pilot and outbound call initiatives.
- Stay up-to date on business processes and product knowledge, utilizing internal resources to accurately transfer calls to the appropriate team.
- Attends continuous training sessions to ensure the highest level of quality.
- Performs other duties as assigned.
- Complies with all policies and standards.
Requirements:
- High School Required
- Bachelor's Degree Preferred
- 3+ years Customer service experience Preferred
- Proficient in relevant computer systems and internet applications such as: Microsoft Office (Word, Excel, Power Point).
- Excellent organizational, written and verbal communication skills.
- Knowledge of administration and clerical processes.
- Exceptional time management, follow-up, multi-tasking and problem-solving skills.
- Ability to stay organized and work in a fast paced environment.
- Energetic, Motivated, Solutions Oriented.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Service Representative at Adtalem Global Education is
20th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Columbia, MD
] applicants. .
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