Full-Time Customer Service Representative
Daxko is hiring a remote Full-Time Customer Service Representative. The career level for this job opening is Experienced and is accepting Birmingham, Alabama based applicants remotely. Read complete job description before applying.
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Daxko
Job Title
Customer Service Representative
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Birmingham, Alabama
Salary
HOUR $18 - $22
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Job Details
We’re looking for a passionate, solution-driven Customer Service Representative to join our dynamic support team. In this role, you’ll be the friendly face and trusted voice behind our brand.
What You’ll Do
- Be the first point of contact for customer inquiries via phone, chat, and email
- Translate complex product features into simple, easy-to-understand explanations
- Troubleshoot issues and guide customers through practical solutions
- Offer usage tips, training, and resources that promote long-term success
- Identify and escalate bugs or technical challenges to internal teams
- Maintain accurate records of conversations and support cases
- Stay current on product updates and internal support procedures
- Meet and exceed team goals for case resolution, customer satisfaction, and response times
- Contribute to team learning and occasional training sessions as a product expert
What You Bring
- Required: 2+ years in a customer-facing role
- Excellent communication skills (written and verbal)
- Proven ability to manage multiple conversations across channels
- Self-starter with sound judgment and escalation instincts
- Comfortable working an 8-hour shift between 7:00 AM – 7:00 PM CST (Monday–Friday)
- High school diploma or equivalent
- Preferred: Bachelor’s degree, Experience using CRM tools like Salesforce
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Service Representative at Daxko is
17th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Birmingham, Alabama
] applicants. .
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