Full-Time Customer Service Representative

The following general description applies to all hourly store team members. Please read the detailed information listed below.

 Job Duties

• Operate all equipment.
 • Stock ingredients from delivery area to storage, work area, walk-in cooler.
 • Prepare product.
 • Receive and process telephone orders.
 take inventory and complete associated paperwork.
 • Clean equipment and fao1ily approximately daily.

Training
 Orientation and training provided on the job.

Communication 510115

Ability to comprehend and give correct written instructions. Ability to commu-
 nicate verbally with customers and co-workers to process orders both over the
 phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly {may use
 calculator}. Must be able to make correct monetary change. Verbal, writing,
 and telephone skills' 10 take and process orders. Motor coordination between

 eyes and hands/fingers to rapidly and accurately make precise movements with
 speed. Ability to enter orders using a computer keyboard or touch screen.

Work Conditions
 EXPOSURE TO: Varying and sometimes adverse weather conditions when remov-
 ing trash and performing other outside tasks. In-store temperatures range from 36
 degrees in cooler to 90 degrees and above in some work areas. Sudden changes
 in temperature in work area and While outside. fumes from food odors. Exposure
 to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools
 from oven up to 500 degrees or higher. Sharp edges and moving mechanical
 parts.

SEINSING: Talking and hearing on telephone. Near and mid-range vision for
 most in-store tasks. Depth perception. Ability to differentiate between hot and cold
 surfaces.

TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work
 alone and with others, work under stress, meet strict quality control standards,
 deal with people, analyze and compile data; make judgments and decisions.