Full-Time Customer Service Representative

Associate Product Consultant - Voice of Moen to consumers.

Provide world-class customer service with over 200 hours of paid virtual training on Moen products. Paired with a tenured teammate for preparation.

Competitive starting rate of $17/hour with potential overtime and benefits: medical, dental, vision, monthly/annual bonuses, PTO, 401k, profit sharing, product discounts.

100% remote position with all necessary equipment provided.

Training: February 24, 2025, Monday - Friday, 9:00 am - 5:30 pm EST.

Schedule after training: Monday - Friday, 8:00 am - 10:30 am EST (flexible).

Responsibilities:

• Handle incoming calls, identify problem, find solutions, communicate solutions to consumers.
• Develop/maintain knowledge of Moen products/procedures for consumer assistance.
• Use multiple databases/systems for quick consumer responses.
• Deliver excellent customer experience driving positive word-of-mouth for Moen.
• Own challenging/sensitive situations with urgency and empathy.
• Meet quality, call management, & productivity metrics.
• Adhere to all processes/procedures.
• Perform other duties as needed.

Requirements:

• High School diploma or equivalent.
• Customer service experience required, call center experience preferred.
• Excellent communication (verbal/written) skills.
• Bi-lingual (French/Spanish) a plus.
• Proficient PC skills (multiple screens/systems).
• Microsoft Teams experience a plus.
• Meet internet speed requirements.
• Safe, secure workspace.
• Thrive in low-mobility, high-observation work environment.
• Available for training: October 28, 2024 - November 22, 2024.
• Flexible schedule, willing to share schedule rotations.

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