Full-Time Customer Service Representative

The Customer Service Representative is responsible for providing high-quality customer care to create a positive experience for our B2B customers. This role requires the ability to work in a fast-paced environment involving inbound calls, emails, and customer order processing, while maintaining accuracy.

This is a remote role. Regular hours are Monday through Friday from 8am to 5pm.

Responsibilities:

• Responsible for timely and accurate order validation of high volumes of sales revenue, ensuring understanding of service expectations to unique and varying customer requirements.
• Manage order modifications in alignment with customer requests while mitigating negative service impact and dollarized fine risk where applicable.
• Respond to customer inquiries, including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing, and sales programs.
• Manage and assess customer-related problems or issues and develop and implement appropriate resolutions in all interactions (phone, email, fax) while meeting customer experience communications standards.
• Work effectively and collaboratively with cross-functional departments (Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and field Sales Force).
• Ensure a thorough understanding of current technology to promptly respond to customer requests, including Delivery Ware, Team-Email, Customer Websites, and Electronic Data Interchange (EDI).

Basic Qualifications:

• Minimum of 2 years of customer service experience in a service industry
• Proficient in Excel, Word, and PowerPoint
• Ability to manage a high volume of work with accuracy
• Excellent interpersonal, written, and oral communication skills, as well as effective problem-solving skills
• Demonstrated ability to work independently, cross-functionally, and in a team environment

Preferred Qualifications:

• Associate’s or Bachelor’s degree is preferred
• Prior ERP (SAP, Oracle, etc.) experience is preferred

Salary: $30,000 - $44,000 USD (annual)

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