Full-Time Customer Service Representative

Larson Consumer Service team ensures excellent customer experience. You are the "Voice of Larson Doors" for product and warranty questions.

Product Consultant role:

• Provide world-class customer service to consumers.
• Receive paid virtual training on Larson products.
• Pair with a tenured teammate for preparation.

Compensation and Benefits:

• Competitive starting rate: $37,000/yr ($17.79/hour).
• Comprehensive benefits (medical, dental, vision, etc.).
• Annual bonus opportunities.
• Paid time off.
• 401K and profit sharing.
• Product discounts.
• 100% remote work with provided equipment.

Training and Schedule:

• Next training begins February 10, 2025 (8:30 am - 5:00 pm CST, M-F).
• Contact center open Monday-Friday (7:30 am - 5:00 pm CST) and Saturday (9:00 am - 2:00 pm CST).
• 8-hour work shifts; Saturdays scheduled rotatingly.

Responsibilities:

• Deliver excellent consumer experience, driving positive word-of-mouth.
• Manage inbound calls for product/technical support.
• Identify problems, determine causes, and explain resolutions.
• Use technology for product identification, resolution explanation, and technical support for repairs/installations.
• Negotiate solutions in challenging situations, positively impacting both consumer and Larson.
• Maintain professional composure.
• Meet daily metrics in call quality, call management, and productivity.
• Adhere to all processes and procedures.
• Record consumer demographics, product information, and troubleshooting efforts.
• Perform other duties as needed.

Qualifications:

• High school diploma or equivalent.
• 2+ years experience in a contact center or customer service environment.
• Excellent professional communication (verbal and written).
• Proficient PC skills (Microsoft Office Suite, Outlook, Word, and Microsoft Teams).
• Ability to thrive in a high-focus/low-mobility environment.
• Positive attitude, flexibility, and teamwork.
• Meet internet speed requirements and pass background/drug tests.
• Safe and secure workspace and adherence to the department's Remote Work Policy.

Salary Range:

$33,000 - $41,000 (base salary; may vary).

Additional Benefits:

• Annual bonus plan based on company and individual performance, or role-based sales incentive plan.
• Comprehensive and competitive health benefits (prioritizing overall wellness).
• Market-leading 401(k) program with company contribution.
• Flexible time off benefits.
• Inclusive fertility/adoption benefits.
• Employee Resource Groups for inclusivity.

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