Full-Time Customer Service Representative

Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers.

Responsibilities:

• Deliver an exceptional consumer experience fostering positive, unsolicited "word of mouth" promotion for FBIN products.
• Handle inbound consumer calls to troubleshoot and resolve product or technical issues, identify root causes, and communicate effective solutions.
• Utilize technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance.
• Manage challenging or sensitive consumer situations with professionalism.
• Maintain composure and professionalism in all interactions.
• Achieve daily targets related to call quality, call management, productivity.
• Document consumer demographics, product details, and troubleshooting steps.
• Perform additional duties as needed.

Basic Qualifications:

• High School diploma or equivalent.
• 2+ years experience in a contact center or other fast-paced customer service environment.
• 6+ months demonstrated performance as Associate Product Consultant.
• Meet internet speed requirements, pass background and drug tests, have a safe and secure workspace.
• Excellent verbal and written communication skills.
• Proficient PC skills with Microsoft Office suite.
• Ability to thrive in a work environment demanding high-level focus.

Preferred Qualifications:

• Associate’s or Bachelor’s degree.
• ERP (SAP, Oracle, etc.) experience.

Compensation:

Base salary range: $31,000 - $44,000.

Benefits: Comprehensive benefits, robust health plans, market-leading 401(k) program, discounts, flexible time off.

About FBIN: Industry-leading brands and innovation in Plumbing, Doors and Security. Strong financial results.

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