Full-Time Customer Service Representative

Customer Service Representative/Associate Product Consultant is responsible for providing high-quality customer care.

This role requires working in a fast-paced environment, managing inbound calls and emails from customers regarding product and warranty questions.

Responsibilities:

• Deliver exceptional customer experiences, enhancing FBIN product reputation.
• Manage inbound calls, identifying issues, and providing solutions for product/technical support.
• Use technology for product identification, troubleshooting, and guiding customers through repair/installation.
• Resolve challenging situations ensuring positive outcomes for both customer and FBIN.
• Meet/exceed daily performance targets in call quality, management, and productivity.
• Accurately document customer interactions, product details, and troubleshooting.

Qualifications:

• High School diploma or equivalent
• 2+ years experience in a contact center or customer service environment
• Excellent verbal/written communication skills
• Proficient PC skills (Microsoft Office Suite, Outlook, Word)
• Experience with Microsoft Teams preferred
• Ability to thrive in a focused, low-mobility, and high-observation work environment.
• Positive approach, flexibility, and teamwork
• Meet internet speed requirements, pass background/drug tests, secure workspace, and follow Remote Work Policy

Preferred Qualifications:

• Associate's or Bachelor's degree
• ERP (SAP, Oracle, etc.) experience

Compensation:

• Hiring Pay Range: $30,000 - $44,000 USD (typical starting pay: $35,500)
• Annual bonus plan or role-based sales incentive

Benefits:

• Comprehensive health plans
• 401(k) program with company contribution
• Product discounts
• Flexible time off
• Fertility/adoption benefits
• Employee Resource Groups

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