Full-Time Customer Service Representative

Fortune Brands is hiring a remote Full-Time Customer Service Representative. The career level for this job opening is Entry Level and is accepting North Olmsted, Ohio based applicants remotely. Read complete job description before applying.

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Fortune Brands

Job Title

Customer Service Representative

Posted

Career Level

Full-Time

Career Level

Entry Level

Locations Accepted

North Olmsted, Ohio

Salary

YEAR $30000 - $44000

Job Details

Customer Service Representative/Associate Product Consultant is responsible for providing high-quality customer care.

This role requires working in a fast-paced environment, managing inbound calls and emails from customers regarding product and warranty questions.

Responsibilities:

  • Deliver exceptional customer experiences, enhancing FBIN product reputation.
  • Manage inbound calls, identifying issues, and providing solutions for product/technical support.
  • Use technology for product identification, troubleshooting, and guiding customers through repair/installation.
  • Resolve challenging situations ensuring positive outcomes for both customer and FBIN.
  • Meet/exceed daily performance targets in call quality, management, and productivity.
  • Accurately document customer interactions, product details, and troubleshooting.

Qualifications:

  • High School diploma or equivalent
  • 2+ years experience in a contact center or customer service environment
  • Excellent verbal/written communication skills
  • Proficient PC skills (Microsoft Office Suite, Outlook, Word)
  • Experience with Microsoft Teams preferred
  • Ability to thrive in a focused, low-mobility, and high-observation work environment.
  • Positive approach, flexibility, and teamwork
  • Meet internet speed requirements, pass background/drug tests, secure workspace, and follow Remote Work Policy

Preferred Qualifications:

  • Associate's or Bachelor's degree
  • ERP (SAP, Oracle, etc.) experience

Compensation:

  • Hiring Pay Range: $30,000 - $44,000 USD (typical starting pay: $35,500)
  • Annual bonus plan or role-based sales incentive

Benefits:

  • Comprehensive health plans
  • 401(k) program with company contribution
  • Product discounts
  • Flexible time off
  • Fertility/adoption benefits
  • Employee Resource Groups

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Customer Service Representative at Fortune Brands is 13th of April 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ North Olmsted, Ohio ] applicants. .

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