Full-Time Customer Service Representative
Fortune Brands is hiring a remote Full-Time Customer Service Representative. The career level for this job opening is Entry Level and is accepting North Olmsted, Ohio based applicants remotely. Read complete job description before applying.
Fortune Brands
Job Title
Posted
Career Level
Career Level
Locations Accepted
Salary
Share
Job Details
Customer Service Representative/Associate Product Consultant is responsible for providing high-quality customer care.
This role requires working in a fast-paced environment, managing inbound calls and emails from customers regarding product and warranty questions.
Responsibilities:
- Deliver exceptional customer experiences, enhancing FBIN product reputation.
- Manage inbound calls, identifying issues, and providing solutions for product/technical support.
- Use technology for product identification, troubleshooting, and guiding customers through repair/installation.
- Resolve challenging situations ensuring positive outcomes for both customer and FBIN.
- Meet/exceed daily performance targets in call quality, management, and productivity.
- Accurately document customer interactions, product details, and troubleshooting.
Qualifications:
- High School diploma or equivalent
- 2+ years experience in a contact center or customer service environment
- Excellent verbal/written communication skills
- Proficient PC skills (Microsoft Office Suite, Outlook, Word)
- Experience with Microsoft Teams preferred
- Ability to thrive in a focused, low-mobility, and high-observation work environment.
- Positive approach, flexibility, and teamwork
- Meet internet speed requirements, pass background/drug tests, secure workspace, and follow Remote Work Policy
Preferred Qualifications:
- Associate's or Bachelor's degree
- ERP (SAP, Oracle, etc.) experience
Compensation:
- Hiring Pay Range: $30,000 - $44,000 USD (typical starting pay: $35,500)
- Annual bonus plan or role-based sales incentive
Benefits:
- Comprehensive health plans
- 401(k) program with company contribution
- Product discounts
- Flexible time off
- Fertility/adoption benefits
- Employee Resource Groups