Full-Time Customer Service Representative

We are looking for a Customer Service Representative to address customer inquiries and resolve complaints.

In this role, you will process orders and modifications, and escalate issues through multiple communication channels.

To excel, you must remain calm when dealing with frustrated customers and have proficiency in using computer systems.

Pay: $24.71 - $31.22 per hour

Responsibilities:

1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
2. Responding promptly to customer inquiries.
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer complaints.
5. Knowing our products inside and out so that you can answer questions.
6. Processing orders, forms, applications, and requests.
7. Keeping records of customer interactions, transactions, comments, and complaints.
8. Communicating and coordinating with colleagues as necessary.
9. Providing feedback on the efficiency of the customer service process.
10. Managing a team of junior customer service representatives.
11. Ensure customer satisfaction and provide professional customer support.

Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Additional Information:

icare Rehabilitation Hospital & Physical Medicine Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.

icare offers additional benefits as part of our compensation package, including paid licensure, paid immunizations, and direct payroll deposit, as well as Critical Illness, LTD, Hospital Indemnity, Accident, Pet, EAP, Business Travel, Health Advocacy Services, and Voluntary Life and AD&D Insurance.

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