Full-Time Customer Service Representative

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative - Luxury Retail working remotely, you’ll be a part of bringing humanity to business.

What You’ll be Doing

• Do you have a passion for exquisite, personalized service? Do you consider yourself a bit of a fashionista?
• In this role, you’ll support customers of an iconic global luxury retail brand.
• You’ll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white glove treatment.
• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Recommendations of products or services close a sale may be required

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $16 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit www.hellottecbenefits.com for more information.

A Bit More About Your Role

• We’re committed to ensuring you have the skills and support to be successful in your role throughout your career.
• From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
• And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
• Our TTEC community is here for you as one dynamic, global family.
• You’ll report to Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team.

What You Bring to the Role

• An appreciation for high fashion brands and haute couture
• 1 year or more of customer service experience
• 1 year or more post-secondary education OR 2 years equivalent work experience
• Recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High-speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

All your information will be kept confidential according to EEO guidelines.

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