Full-Time Customer Service Representative

The Customer Service Representative provides customer service to clients, and assists the account management team with various tasks.

Responsibilities:

• Provide administrative support to Account Executives and Managers.
• Assist Account Executives/Managers in coordinating client activities.
• Provide exceptional customer service via phone or email, handling inquiries, resolving concerns, documenting requests, and processing policy changes (non-licensed).
• Manage claim inquiries and follow-up.
• Contact insurance carriers for claim status and escalations.
• Assist with billing retrieval, payment follow-up, and documentation.
• Process Mortgagee change requests.
• Assist with documentation for quotes, policies, and endorsements.
• Assist the account management team with eligibility requests.
• Assist with billing audits and error correction.
• Enter and update client policy information in the agency management system (Epic).
• Update and organize client files and records.
• Perform data entry and research.
• Assist with projects as needed.

Work Schedule:

Full-time, online availability from 8:30 AM to 5:30 PM EST, Monday through Friday.

Qualifications:

• Highly fluent in English and Arabic.
• 2+ years of professional work experience
• 1-2 years of customer service experience.
• Excellent working knowledge of Microsoft Word, Excel, and PowerPoint.
• Self-motivated, team player, with strong time management and prioritization skills.
• Detail-oriented and systematic working style.
• Ability to quickly learn new software.
• Access to a high-functioning computer and exceptional internet connection.

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