Full-Time Customer Service Representative

Job Summary:KDCI Outsourcing is seeking a reliable and proactive Customer Service Representative to join our after-hours call center support team. This role serves as the first line of response for tenants reporting urgent maintenance issues or concerns outside of standard business hours.

Responsibilities:

1. After-Hours Call Management
   • Respond promptly and professionally to tenant maintenance concerns, emergency situations, and security-related issues after hours.
   • Evaluate the urgency of calls and escalate issues to appropriate vendors or on-call personnel as needed.
   • Accurately document call details, actions taken, and follow-up requirements in the system.
2. Coordination & Communication
   • Coordinate with vendors, maintenance staff, and property managers to ensure timely resolution of issues.
   • Keep tenants and stakeholders informed throughout the emergency response process.
   • Maintain clear, courteous, and professional communication across phone, email, and internal systems.
3. Administrative Support
   • Perform data entry, reporting, and other clerical tasks during low call volume periods.
   • Assist internal departments with various administrative needs and ad-hoc requests.
4. Previous experience in property management, emergency dispatch, or a call center support role

Experience using Yardi Voyager, Elevate, or similar property management software is a plus.

Excellent verbal communication and customer service skills.

Strong attention to detail with a high degree of accuracy in documentation.

Ability to multitask and make sound decisions under pressure.

Strong judgment and common sense, especially in emergency or time-sensitive scenarios.

Proficient in Microsoft Office (Word, Excel) and comfortable using basic task management tools.

Self-motivated, dependable, and capable of working independently with minimal supervision.

Calm, composed, and solutions-focused in high-stress situations.

Flexible, adaptable, and willing to take on a variety of support tasks as needed.

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