Full-Time Customer Service Representative
LCH Lab. Corp. Of America Holdings is hiring a remote Full-Time Customer Service Representative. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
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LCH Lab. Corp. Of America Holdings
Job Title
Customer Service Representative
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
USA
Salary
HOUR $15 - $16
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Job Details
This Client Customer Service Support Representative will join our Contact Center team for Client AR & Customer Service in RCM. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
Responsibilities:
- Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
- Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
- Continuous evaluation of current policies and SOP’s and give recommendations for process improvements
- Handle sensitive information in a confidential manner
- Reading and understanding of explanation of benefits or correspondence
- Accurately document all accounts ensuring guidelines and regulations are followed
- Communicate via telephone with a physician, insurance company and patients
- Utilize tools to verify eligibility, claim status and/or to obtain better billing information
Qualifications:
- High School Diploma or equivalent required
- Minimum one year work experience required
- Previous call center and customer service experience strongly preferred
- Previous medical experience strongly preferred
- Strong phone and verbal communication skills along with active listening skills preferred
- Ability to meet deadlines and exercise critical thinking skills preferred
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Service Representative at LCH Lab. Corp. Of America Holdings is
3rd of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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