Full-Time Customer Service Representative

• Resolve member concerns ensuring requests are processed accurately and timely.
• Follow structured protocol and scripts to document conversations.
• Speak with members daily and answer their transportation questions.
• Support members in their journey towards positive health outcomes.

• Receive and document customer concerns ensuring all relevant information is correct.
• Ensure all company procedures are followed.
• Ensure accurate trip data is input in our systems.
• Demonstrate a personal commitment to producing high-quality work.
• Refer unresolved customer grievances to designated department.
• Multitask effectively to extract necessary information from multiple systems.
• Review and educate members on our services and their insurance coverage.

• High School Graduate or General Education Degree (GED)
• 0-2 years of related experience
• 6+ months contact center experience OR customer service experience
• Strong organization, written, and verbal communication skills
• Ability to type 35wpm or more
• Proficiency in Microsoft Office Suite

• Must live in Texas
• High Speed Internet of 25MBPS download and 5MBPS upload
• Ability to directly hardwire to your modem
• Dedicated work area separated from other living areas
• Attend 100% of training, on camera for the first 30 days of employment
• Answer a high volume of calls up to 100+ calls per day
• Ability to talk and type simultaneously in a clear and concise manner
• Work overtime as required
• Ability to work independently under general supervision
• Sound decision-making and problem-solving skills

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