Full-Time Customer Service Representative

Nine is seeking multiple Customer Service Representatives for full-time permanent and max term positions to join our Australian Metro Publishing's Customer Service Centre team in Sydney. You will engage with customers who subscribe to some of Australia's leading publications, including The Sydney Morning Herald, The Australian Financial Review, and The Age.

Join an enthusiastic team dedicated to delivering exceptional customer experiences. We have multiple immediate openings available.

This role primarily allows for working from home, with the expectation of attending in-person sessions during the induction process. The Customer Service Team operates on a 7-day-a-week roster. Employees will work Monday - Sunday on a rotational roster between the hours of 7:30 am and 5:30 pm, Saturday 7:30 am - 10:30 am and Sunday 7:30 am - 11:30 am. Must be available to start June 3rd.

Key Responsibilities:

• Deliver world-class frontline customer service that meets or exceeds customer experience targets.
• Manage customer interactions via phone, email, live chat, and web forms.
• Participate in mandatory in-office sessions during induction.

Our ideal candidate will possess the following attributes:

• Exceptional customer service skills, including active listening and well-developed verbal and written communication abilities.
• A positive attitude and a strong willingness to learn and progress in your career.

In return, we offer the opportunity to work with a talented team in a dynamic environment, where you can develop your skills and advance your career with an industry leader. Comprehensive training and development will be provided to ensure your success.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.

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